An AI agent that files customs paperwork so people don’t have to.
Northwind Logistics processes thousands of cross-border shipments a month. Their ops team was buried in customs forms. Here’s how we gave that work to an agent instead.
Northwind Logistics
CLIENT
Freight & logistics
INDUSTRY
6 weeks
TIMELINE
Document AI, Automation
SERVICES
The challenge
Every shipment crossing a border needed a customs form built from data scattered across invoices, packing lists and carrier emails. Ops staff spent most mornings re-typing the same numbers into three different systems, and a single missed field could hold a shipment at the border for days.
Northwind had tried a template-based automation tool before, but it broke every time a supplier changed their invoice layout, and nobody trusted it enough to remove the manual double-check.
The approach
We built a document agent that reads any invoice or packing list format, pulls the fields customs forms need, cross-checks them against the shipment record in Northwind’s ERP, and flags anything that doesn’t match before it ever reaches a person.
— Trained on 14 months of Northwind’s real documents, not generic samples
— Confidence scoring, so uncertain fields route to a human
— Deployed inside Northwind’s existing ERP, no new login for staff
Results from this exact service
01
Capture
Invoices and packing lists arrive by email or upload and are read automatically.
02
Extract & verify
Key fields are pulled and checked against the ERP shipment record for mismatches.
03
Flag or file
Clean records are filed automatically; anything uncertain goes to a person with the issue highlighted.
speed
3.2s
Per document processed
Down from an average of six minutes of manual entry per form.
accuracy
74%
Fewer form errors
Cross-checking against the ERP catches mismatches before filing.
Have a workflow like this one?
Tell us where your team loses the most hours. We will map the workflow, estimate the payback and show you a working prototype in weeks, not quarters.
